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Return Policy

  • The https://rivieragear.com/ , owned by RIVIERA s.r.l., with registered office in Rimini (RN), via Pomposa n. 43/A, Tax Code and VAT number 04473210401.
  • For any other legal information, please consult the sections: General Terms and Conditions of Use, Privacy Policy and Right of Withdrawal.
  • Our commercial policy
  • The Seller offers for sale on rivieragear.com products and carries out its e-commerce activity exclusively towards its end users who are consumers pursuant to art. 64 of Legislative Decree no. n. 206/2005 (“Consumer”) and who act on https://rivieragear.com/ for purposes not related to their commercial, entrepreneurial or professional activity, which may be carried out.
  • In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the Consumer or in any case orders and/or requests that do not comply with its commercial policy.
  • These General Terms and Conditions of Sale exclusively govern the offer, forwarding and acceptance of purchase orders for products on rivieragear.com.
  • How to conclude the contract
  • Fill in the order form in electronic format and send it to the Seller, electronically, following the relevant instructions. The order form contains a reference to the General Terms and Conditions of Sale and a summary of information on the essential characteristics of each product ordered and its price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and the methods of delivery of the products purchased, shipping and delivery costs, a reference to the conditions for exercising your right of withdrawal and the methods and times of return of the products purchased.
  • The contract is concluded when the Seller receives, electronically, your order form, after verifying the correctness of the data relating to your order.
  • Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Terms and Conditions of Sale and the Information on the right of withdrawal, to print a copy using the print command and to store or reproduce a copy for your personal use. You will also be required to accept clauses that require your express approval.
  • The order form will be stored in our database for the period of time necessary to process the orders and in any case within the terms of the law. You will be able to access your order form by consulting the My Account section.
  • Before proceeding with the submission of the order form, you will also be asked to identify and correct any data entry errors.
  • The language available to conclude the contract with the Seller is Italian.
  • Once the contract is concluded, rivieragear.com will take charge of your purchase order.
  • The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract has not been concluded and that the Seller has not followed up on your purchase order, specifying the reasons. If the products, presented on https://rivieragear.com/, are no longer available or for sale at the time of your last access to the site or when you send the order form, it will be the responsibility of the Seller to inform you, promptly and in any case within thirty (30) days from the day following the day on which you have sent your order to the Seller, of any unavailability of the products ordered. In case of submission of the order form and payment of the price, the Seller will refund the amount already advanced by you.
  • By sending the order form electronically, you unconditionally accept and undertake to observe, in your relations with the Seller, these General Terms and Conditions of Sale.
  • By sending the order form, you confirm that you know and accept the General Terms and Conditions of Sale and the additional information contained in rivieragear.com, also referred to via links, including the General Terms and Conditions of Use and the Privacy Policy and the Information on the right of withdrawal.
  • Once the contract has been concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form (General Terms and Conditions of Sale, Information on the right of withdrawal, information relating to the essential characteristics of the product and a detailed indication of the price, means of payment and delivery costs).
  • Product Information
  • On rivieragear.com are sold products marked with the RIVIERA brand exclusively owned by RIVIERA s.r.l ., as well as RIVIERA s.r.l. is responsible for the selection and packaging of the products.
  • The characteristics of the products are presented on the website rivieragear.com. The images and any videos must in any case be understood as indicative and with the tolerances of use, also taking into account possible changes to the packaging of the products made by the manufacturer. However, some colors and textures of packaging or products may not match the real thing due to the browser or monitor you are using.
  • RIVIERA s.r.l.. carries out the packaging for shipment in the form deemed most appropriate and is not responsible for any damages, tampering and shortages that may occur after the goods have left its warehouses.
  • Right of withdrawal and product warranty
  • The products will be delivered to you packaged. The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
  • Payments
  • Prices are shown in Euros and include VAT, containers, packaging.
  • For the payment of the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form.
  • In case of payment by credit card, financial information (for example, the number of the credit/debit card or the date of its expiry) will be forwarded, via encrypted protocol, to PayPal or other banks, which provide the relevant remote electronic payment services, without third parties being able, in any way, to have access to it. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on https://rivieragear.com/. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be debited from your bank account at the time of shipment of the purchased products.
  • Shipping and delivery of products
  • To find out the specific shipping and delivery methods of the products. Please pay attention to what is stated in this section because the information contained therein is an integral and substantial part of these General Terms and Conditions of Sale and, therefore, is considered by you to be fully aware of and accepted at the time of sending the order form. Delivery times vary depending on the couriers that carry them out, with a time varying between 24 and 72 hours.
  • Protection of minors
  • Children under the age of 18 are not allowed, unless under the supervision of an adult family member, to place orders via the online order form.
  • Customer Support
  • You can request any information through our support services: contact Customer Service by email
  • Right of withdrawal
  • The Customer’s rights are protected by Legislative Decree no. 206/2005.
  • You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 (fourteen) working days, starting from the day of receipt of the products purchased on rivieragear.com, giving notice to RIVIERA s.r.l., by calling by writing to the address info@rivieragear.com.
  • In this case, you must return the products to the Seller by handing them over to the courier for shipment within 10 (ten) working days from when you received the products.
  • The only costs you will have to pay are those of returning the purchased products.
  • If you decide to use the courier indicated by the Seller in the Return Form, you will not have to pay the costs of returning the purchased products yourself. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any obligation to pay to the shipper. The Seller, for the payment of the return, will in fact deduct from the refund a lump sum equal to the cost previously incurred for the shipment and delivery to your home of the purchased products. In addition, from the moment of return of the purchased products to the shipper indicated by the Seller in the Return Form, the Seller exempts you from any liability in the event of loss or damage to the products during transport.
  • If you decide to use a carrier other than the one indicated by the Seller in the Return Form, you will have to pay the costs of returning the purchased products yourself. In this case, the cost previously incurred for the delivery of the purchased products to your home will also be refunded, however, you will remain responsible for any responsibility in the event of loss or damage to the products during transport.
  • The Right of Withdrawal – in addition to compliance with the terms and procedures described in points 9.1, 9.2, 9.3, 9.4, 9.5 and 9.6 above – is considered to have been exercised correctly if the following conditions are also fully complied with:
  • the Return Form must be correctly completed and sent to the Seller within 10 (ten) working days of receipt of the products;
  • the products must be returned in their original packaging;
  • returned products must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept items of the same order, returned and shipped at different times;
  • Returned products must be delivered to the carrier within 10 (ten) working days from the date on which you received the products.
  • If the Right of Withdrawal is exercised in accordance with the terms and conditions indicated in this paragraph 9, the Seller shall reimburse any sums already collected for the purchase of the products in accordance with the terms and conditions provided.
  • The sums will be refunded to you as soon as possible and, in any case, within 30 (thirty) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once the correct execution of the terms and conditions indicated above has been verified.
  • If the terms and conditions for exercising your right of withdrawal are not respected, as specified in this paragraph, you will not be entitled to a refund of the sums already paid to the Seller; however, you may obtain, at your own expense, the products in the condition in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
  • Refund times and methods
  • After the return of the products, the Seller shall carry out the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 9.8. In the event that the checks are positive, the Seller will send you, by e-mail, the relative confirmation of acceptance of the returned products.
  • Whatever the payment method you use, the refund is activated by the Seller as soon as possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of the returned products.
  • If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in the event of exercising the right of withdrawal, will be made by the Seller, in any case, to the person who made the payment.
  • The value date of the chargeback is the same as the debit; As a result, you won’t suffer any loss in terms of bank interest.
  • If you decide to use a different courier for the return of the products, the shipping costs will be at your expense, including liability in case of loss or damage to the products.
  • Complaints
  • For any report, complaint or request for information, you can contact the following address: info@rivieragear.com quoting the order number assigned at the conclusion of the order assigned at the conclusion of the order and reported in the order confirmation sent by e-mail.
  • Privacy and Cookies
  • You can obtain information on how we process your personal data by accessing the Privacy Policy and the Cookies Policy.
  • We also ask you to read, if you have not already done so, our General Terms and Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.
  • For any other information on our Privacy Policy, you can send requests to the following e-mail address:
  • info@rivieragear.com
  • Governing Law and Dispute Resolution
  • The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206, on the Consumer Code, with specific reference to the legislation on distance contracts and Legislative Decree 9 April 2003 n. 70 on certain aspects relating to electronic commerce and with the express exclusion of the application, even partial, of the 1980 Vienna Convention on the International Sale of Goods.
  • In any case, any dispute that may arise in relation to the interpretation, execution and validity of the General Terms and Conditions of Sale, even if it is not resolved by the procedure referred to in the previous point, will be referred exclusively to the Italian jurisdiction. The exclusive jurisdiction will be that of Rimini to the exclusion of any other court that may have jurisdiction.
  • In any case, an alternative dispute resolution service is made available for the out-of-court resolution of disputes (so-called ADR entities, as indicated in Articles 141-bis et seq. of the Consumer Code).
  • A European platform for the on-line resolution of consumer disputes (the so-called ODR platform) has also been established. The ODR platform can be consulted at the following address http://ec.europa.eu/consumer/odr/. Through this platform it is possible to consult the list of ADR entities, find the link to the website of each of them and start an online resolution procedure of the dispute in which you are involved.
  • Editing and updating
  • The General Terms and Conditions of Sale are amended from time to time, also in consideration of any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on rivieragear.com.